Privacy Policy

Effective Date: 8.20.2025

At National Hearing and Balance, your privacy matters to us. This policy explains how we collect and use your information, and how you stay in control of it.

What Information We Collect

When you interact with us, we may collect:

• Your name, phone number, and email address.
• Appointment details.
• Health information needed for scheduling or care.

How We Use Your Information

We use your information to:

• Remind you about appointments.
• Share important updates or schedule changes.
• Answer your questions and provide support.
• Improve our services.

Text Messaging

If you give us your mobile number, you may receive text messages from us, such as:

• Appointment reminders
• Office updates
• Occasional service information

Your choices:

• You can stop texts anytime by replying STOP.
• Reply HELP if you need assistance.
• Standard message and data rates may apply.

Sharing Information

We don’t sell your information. We may share it only with trusted partners who help us send messages or run our services. They must also protect your information.

Your Health Information

Because we provide healthcare services, some of your information is protected by HIPAA. We follow all federal laws to keep your medical information safe. You can ask for our full Notice of Privacy Practices at any time.

Keeping Your Information Safe

We take steps to protect your information with secure systems and processes.

Your Rights

You have the right to:

• Ask us what information we have about you.
• Request corrections.
• Ask us to delete certain information.
• Change your communication preferences at any time.

Contact Us

If you have questions about this policy, please reach out:

National Hearing and Balance